For both our bulk and bagged cement products we have made a six-point Cement Service Promise commitment to our customers regarding the most important elements of your buying experience with CEMEX.
Our 6 Service Cornerstones for Bulk Products
- We will ensure that the performance of our products meets specifications with continuous quality controls, notifying you of deviations in advance.
- We will archive all of your invoices and certificates making them electronically available to you to access at your convenience.
- We will process orders and deliver on time at least 95% of the time.
- We will endeavour to fulfil deliveries the next working day for orders placed before 3.00pm during our normal working week.
- We will respond to all customer enquiries and complaints within 24 hours.
- We will endeavour to resolve all invoice queries within 28 days.
Each month we will update our Fuel Surcharge, which is a method we use to take account of changes in fuel price in the preceding months.
|Charge Month||Based on the Average for:||Baseline Price||Platts Average Price||Difference||Charge|
|March 2013||January 2013||112||109||-3||(£0.13)|
|April 2013||February 2013||112||114||2||£0.09|
|May 2013||March 2013||112||112||0||£0.00|
|June 2013||April 2013||112||109||-3||(£0.13)|
|July 2013||May 2013||112||108||-4||(£0.18)|
|August 2013||June 2013||112||108||-4||(£0.18)|
|September 2013||July 2013||112||111||-1||(£0.04)|
|October 2013||August 2013||112||113||1||£0.04|
|November 2013||September 2013||112||110||-2||(£0.09)|
|December 2013||October 2013||112||108||-4||(£0.18)|
Please see CEMEX UK Cement Terms and Conditions here