Services for CEMEX Cement Customers
Cement Services Promise
For both our bulk and bagged cement products we have made a six-point Cement Service Promise commitment to our customers regarding the most important elements of your buying experience with CEMEX.
Our 6 Service Cornerstones for Bulk Products
- We will ensure that the performance of our products meets specifications with continuous quality controls, notifying you of deviations in advance.
- We will archive all of your invoices and certificates making them electronically available to you to access at your convenience.
- We will process orders and deliver on time at least 95% of the time.
- We will endeavour to fulfil deliveries the next working day for orders placed before 3.00pm during our normal working week.
- We will respond to all customer enquiries and complaints within 24 hours.
- We will endeavour to resolve all invoice queries within 28 days.
Terms & Conditions
Please see CEMEX UK Cement Terms and Conditions here