Service Promise

As part of our commitment to deliver a Superior Customer Experience everywhere and every time, and responding to feedback from customer surveys, we have developed a new Service Promise for all customers.

The Service Promise explains what you can expect from CEMEX both for high quality products and complete service solutions. We have also considered the different needs of our key market segments and provided tailored value, service and product propositions for each.

With CEMEX as a partner and supplier, you can be confident about our commitments to:

Product Availability
Delivery on time
Response to complaints
Quality assurance

For further details you can find our Service Promise brochures in the Resources section of this page. The Service Promise is a major step towards becoming even more customer centred and reliable.

We are committed to being solution and service focused, delivering a superior customer experience everywhere, every time.