Across all our business units we measure the effectiveness of that service from your initial enquiry through to delivery, invoicing and after-sales support. This has resulted in a series of commitments we have made, company wide, to ensure that when you deal with CEMEX you experience unparalleled levels of service and support.
As a leading provider of high quality building materials and with a broad range of capabilities CEMEX is committed to being the best. We have a can do attitude and a focus on providing solutions that meet your most exacting requirements.
Although it’s not just about responsiveness. It’s about the manner in which we respond and about totally understanding your requirements. Then, making sure we offer you solutions that fully meet your needs and offer alternative ideas and options that will add value.
Continuous investment in innovation to evaluate and develop cutting-edge services and solutions means you can trust our products to deliver optimum performance, day in, day out. Robust quality control checks highlight any deviations in advance, allowing us to notify you promptly and make swift alternative arrangements.
We realise how important on-time delivery of quality assured products is to your business. We set ourselves extremely high targets for on-time delivery, but occasionally there are circumstances beyond our control that may mean delivery is delayed. If that is the case we promise to call you immediately so that schedules can be revised and downtime minimised. Because time equals money, for both of us.
Nobody wants problems. But sometimes things do go wrong. We’re only human. What’s really important though is how those problems are dealt with. We take our service commitments seriously and personally. That’s why we promise to acknowledge and respond to any problems within 24 hours. And if there’s a query with an invoice,we’ll resolve that within 28 days. Swiftly, accurately and comprehensively.