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CEMEX Annual Report
CEMEX 2015 Annual Report
2015 Sustainable Development Report

Customer Service Promise

At CEMEX we know it takes much more than great products and a committed team to make a difference. It takes passion. Passion to provide you with exceptional customer service.

“ First for customer service - that's our commitment to you"

Across all our business units we measure the effectiveness of that service from your initial enquiry through to delivery, invoicing and after-sales support. This has resulted in a series of commitments we have made, company wide, to ensure that when you deal with CEMEX you experience unparalleled levels of service and support.

As a leading provider of high quality building materials and with a broad range of capabilities CEMEX is committed to being the best. We have a can do attitude and a focus on providing solutions that meet your most exacting requirements.

" If we can't deal with your enquiry immediately, then we'll get back to you within 24 hours. Latest ”

Although it’s not just about responsiveness. It’s about the manner in which we respond and about totally understanding your requirements. Then, making sure we offer you solutions that fully meet your needs and offer alternative ideas and options that will add value.

" 100% of our products meet or exceed relevant quality standards ”

Continuous investment in innovation to evaluate and develop cutting-edge services and solutions means you can trust our products to deliver optimum performance, day in, day out. Robust quality control checks highlight any deviations in advance, allowing us to notify you promptly and make swift alternative arrangements.

“ We always aim to deliver within the agreed time frame - and if there's a problem, we'll call you "

We realise how important on-time delivery of quality assured products is to your business. We set ourselves extremely high targets for on-time delivery, but occasionally there are circumstances beyond our control that may mean delivery is delayed. If that is the case we promise to call you immediately so that schedules can be revised and downtime minimised. Because time equals money, for both of us.

" We will acknowledge and respond to your issues or complaints within 24 hours ”

Nobody wants problems. But sometimes things do go wrong. We’re only human. What’s really important though is how those problems are dealt with. We take our service commitments seriously and personally. That’s why we promise to acknowledge and respond to any problems within 24 hours. And if there’s a query with an invoice,we’ll resolve that within 28 days. Swiftly, accurately and comprehensively.

The CEMEX Experience
People: It’s the people that you deal with at CEMEX that really do make the difference. From your initial enquiry through to reliable delivery and the final invoiced goods, understanding, technical advice, courtesy and clear communication are the pillars of the CEMEX experience.

Solutions: Technical innovation and quality assured, responsibly produced products are the foundation stone of our business. We provide solutions that are safe, sustainable and versatile, making CEMEX products your first choice for enhanced performance.

Passion: We put our heart and soul into everything we do. For us it’s about building a long-term relationship with you, one that’s built on trust and mutual respect. We’re different because we care.

These are not just promises.  These are commitments.

Lade Pits Quarry Restoration

CEMEX has fully restored Lade Pits Quarry back to nature, making it safe for public amenity use and as a nature reserve.  Handed on to RSPB - for general public to enjoy wildlife  View

Building a better Future

There's more to us than meets the eye.  View

Lend-A-Hand Scheme

CEMEX UK runs a Lend-A-Hand scheme whereby every UK employee volunteers on a community project.  View

Building Better into Everything We Do

At CEMEX we believe in building, and building a better future for everyone. A future we can be proud to leave our children, and our grand children.  View

Cementitious Solutions

Learn about how our CEM-Pave products can provide durable, cost effective and sustainable solutions for road building and infrastructure projects.  View


Learn about our history, how our operations make an impact on the world today and the direction we are taking for the future.  View

Sustainable Future

Learn about our sustainability model and the many activities we are implementing to help build a sustainable future, today.  View

CEMEX UK Twitter Feed

Building the Future
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